Two things can happen when you book through Tripp, and which one it was decides how a refund reaches you. Either way you do not have to work it out — ask us to cancel and we handle it.
You can see which is which on any booking in the Service, and every refund we issue is recorded against the original charge.
US Department of Transportation rules require airlines to let you cancel a flight to or from the United States within 24 hours of booking for a full refund, when the flight departs at least 7 days after you booked it. When you cancel through Tripp inside that window, we ask the airline to cancel and pass on exactly what the airline refunds. Tripp does not add to it or keep any of it.
Cancel by asking in the chat or using the cancel action on the booking. The 24 hours run from the moment you booked, and the 7-day test is measured from it to the day you fly.
Flights booked before October 6, 2026 keep the promise they were sold with: cancelled within 24 hours and departing 7 or more days after booking, they are refunded every dollar paid, and Tripp covers anything the airline keeps.
The window covers flights only. Hotels have their own free-cancellation deadlines, set by the property and shown to you before you book; we do not override them.
A hotel booking is governed by the rate you chose, and the rate's terms are shown on the card before you confirm:
Amounts the property collects directly from you at check-in — resort fees, city or tourist taxes, parking, incidentals — are not part of what you paid us and are not ours to refund. Those are between you and the property.
Outside the airline's 24-hour rule, a flight is governed by its fare rules. Many fares, particularly the cheapest ones, are non-refundable or refund only taxes. Those rules are set by the airline, disclosed before you confirm, and we cannot change them.
When you ask us to cancel, we submit the cancellation to the airline through our booking aggregator and tell you exactly what came back — the refund amount and any fee, in the airline's own numbers. Three honest caveats:
If an airline cancels your flight or changes the schedule significantly, or a property cancels your reservation, your right to a refund comes from that supplier and, for flights to and from the US, from DOT rules that apply to the airline. We pass the supplier's refund through to you and tell you what happened. Where we were the merchant of record for the charge, the refund reaches us first and we return it to your payment method.
We do not control a supplier's decision on a refund, a schedule change, or a disrupted trip, and we are not responsible for it. What we will do is chase it and keep you informed.
When the airline changes your flight enough to entitle you to a refund, the choice is yours. Turn the new flight down and you get a refund: the ticket ends and your money comes back. Keep the new flight and nothing changes: no refund and no credit come with it.
Separately, some laws, such as EU261 and UK261, may entitle you to compensation from the airline for a long delay or a cancellation. Compensation is not a refund. The airline owes it, you claim it from the airline, and it does not depend on cancelling your ticket.
Where a supplier supports it, we can change a hotel booking rather than cancelling it, and any price difference is settled at the time of the change. Most airline tickets cannot be changed through Tripp; for those, cancelling under the applicable rules and rebooking is the route, and the fare's rules govern what that costs.
Tripp watches prices after you book. If a better rate appears while your booking can still be cancelled for free, we may cancel the original and rebook you at the lower price — only when the replacement is itself refundable and the terms are no worse. When that happens, the original booking is refunded in full and the new, lower price is what you pay. You keep the difference; it is the entire point.
You can revoke a spending mandate at any time. Revoking stops Tripp from booking or charging anything further, but it does not undo a booking that has already been made and confirmed. Those remain subject to the supplier's cancellation rules and to this policy, exactly like a booking you made yourself.
Tripp does not charge a booking fee, a service fee, a cancellation fee, or a subscription. You pay the price shown for your travel and nothing else. We are paid by the supplier out of the rate.
That has a consequence worth stating plainly: when a booking is fully refundable and you cancel it in time, you get back the entire amount charged to your card — we do not deduct our compensation from your refund, and we do not keep a share of a refund you are owed.
In each case we will tell you honestly that nothing is coming back, rather than leaving you to find out from a statement.
Email [email protected]. We respond within two business days, and sooner when money is in the balance. Include your confirmation code.
If you believe a charge is wrong, please contact us before disputing it with your bank. A chargeback freezes the charge while the bank investigates, which usually makes a refund slower than simply asking us would have been. Nothing here limits your right to dispute a charge with your card issuer, or any right you have under law.
TPixel, Inc. is registered with the California Attorney General as a seller of travel. CST #2174413-50.
California law requires that refunds due to you are made within 30 days of your cancellation request or of the scheduled departure date, whichever is earlier, and we hold ourselves to that deadline for every traveler, not only California residents. Registration as a seller of travel does not constitute approval by the State of California.
We may update this policy. When we do, we will post the revised version here and change the "Last updated" date above. The policy that applies to your booking is the one in effect on the day you booked it — a later change never reduces a refund you were already owed.
TPixel, Inc.
Attn: Refunds
1808 Wedemeyer St
San Francisco, CA 94129
Email: [email protected]